FAQS

1. How do I purchase a product on chinsvg.com?

  • Step 1: Browse and select the product you want to purchase.
  • Step 2: Add the product to your cart.
  • Step 3: Proceed to checkout, fill in the required information, and complete the payment.

2. Can I use the purchased SVG/PNG files for commercial purposes?

  • Yes, you can use the purchased files for commercial purposes, but redistribution or reselling of the files is not allowed.

3. I'm having trouble downloading or opening a file. What should I do?

  • If you encounter any issues downloading or opening a file, please contact us at chinhledac15@gmail.com for assistance.

4. Can I request a refund if I am not satisfied with the product?

  • Please refer to our Refund Policy for detailed information on conditions and the process for requesting a refund.

5. Can I re-download the purchased files?

  • Yes, you can log in to your account and access your purchase history to re-download the files.

6. Is my personal information secure?

  • We are committed to protecting your personal information. Please read our Privacy Policy to learn more about how we collect, use, and protect your information.

7. Can I change or cancel my order?

  • If you need to change or cancel your order, please contact us as soon as possible at chinhledac15@gmail.com. We will do our best to accommodate your request.

8. How do I contact customer support?

  • You can contact us via email at chinhledac15@gmail.com. We are here to help!

9. Which software can I use these files with?

  • Our SVG and PNG files can be used with various popular design software such as Adobe Illustrator, CorelDRAW, Inkscape, and many other graphic design programs.

10. What types of files can I find on chinsvg.com?

  • We offer a wide variety of SVG and PNG graphic files, including icons, illustrations, logos, and many other types of designs.

11. What are the payment methods available?

  • We accept various payment methods, including credit/debit cards and PayPal.

12. How will I receive my purchased files?

  • After completing your purchase, you will receive a download link via email. You can also access your purchased files through your account on our website.

13. Do you offer any discounts or promotions?

  • Yes, we occasionally offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on our latest offers.

14. Can I request custom designs?

  • Currently, we do not offer custom design services. However, we regularly update our collection, so keep an eye out for new additions.

15. What if the file I downloaded is corrupted or incomplete?

  • If you receive a corrupted or incomplete file, please contact us at [your support email], and we will provide you with a replacement file as soon as possible.

If you have any other questions that are not listed here, please feel free to contact us at [your support email]. We are always happy to assist you!